Case Study
Quickline Communications - Leading on Health & Safety and ISO Re-Certification Audits for 5 Major Standards
Client Overview
Quickline Communications is a leading provider of broadband services, specializing in delivering high-speed internet to rural and hard-to-reach areas.
Project Overview
Pro Safety Management (PSM) provided interim support to lead Quickline’s health, safety, and quality department by providing short to medium-term solutions, including leadership, coaching, and mentoring of internal staff, and ensuring compliance with 5 major ISO standards. Managing external authorities by representing Quickline in a professional and transparent manner.
Challenges
The client faced several challenges, including identifying and filling a resource gap in the health, safety, and quality department to ensure compliance with five major ISO standards. They also needed to manage health and safety functions while engaging with stakeholders and support the recruitment of a new Head of Health & Safety.
Solutions
PSM took on a wider role in the business to head up the health, safety, and quality function, establishing a direct reporting line to the COO for performance updates and new challenges.
We provided coaching and mentoring to internal health and safety advisors, quality managers, and ISO leads to build internal capabilities.
PSM successfully led the ISO re-certification audit for five major standards, earning acknowledgment from the senior leadership team and executive board.
We managed health and safety functions by engaging with both internal and external stakeholders through build partner meetings and audits.
PSM ensured compliance and significantly reduced operational risks through a comprehensive approach to identifying risk areas and working with Quickline to provide solutions.
Additionally, offering general health and safety support for Quickline’s UK operations, ensuring consistent fire and safety practices across the business.
Results
Health & Safety Leadership: Took responsibility for H&S compliance as part of our role as interim Head of Health & Safety.
Compliance: Maintained compliance with five business critical ISO standards and key health & safety legislation.
Enhanced Capabilities: Built internal capabilities through coaching and mentoring at all levels within the business.
Stakeholder Trust: Built trust at all levels of the business through integrity and comprehensive management.
Quickline Testimonial
Due to changes in the business, we identified a resource gap within our health, safety and quality department. This needed a short-medium term solution and having worked previously with Pro Safety Management (PSM), we approached them to take on a much wider role in the business to both head-up this function but also coach and mentor internal staff.
From early on it was evident that the team at PSM operated with integrity and built trust at all levels of the business. They managed our Health & Safety function where they engaged with both internal and external stakeholders.
PSM took on responsibility for successfully leading on our ISO re-certification audit for 3 major standards which was acknowledged by the senior leadership team and executive board.
Their comprehensive approach not only ensured our compliance but also significantly reduced our operational risks. By integrating seamlessly with our team and addressing our immediate needs, PSM has been a crucial partner in maintaining our standards and enhancing our internal capabilities.
From early on it was evident that the team at PSM operated with integrity and built trust at all levels of the business. They managed our Health & Safety function where they engaged with both internal and external stakeholders.
PSM took on responsibility for successfully leading on our ISO re-certification audit for 3 major standards which was acknowledged by the senior leadership team and executive board.
Their comprehensive approach not only ensured our compliance but also significantly reduced our operational risks. By integrating seamlessly with our team and addressing our immediate needs, PSM has been a crucial partner in maintaining our standards and enhancing our internal capabilities.
Lee Allison
Quickline Communications, Chief Operating OfficerContact Pro Safety Management to learn how we can help you achieve similar success in your projects
At Pro Safety Management, we specialise in telecoms health and safety, fully understanding the challenges associated with network deployment and infrastructure projects. Our expertise ensures that your business operates efficiently, safely, and in compliance with the highest ethical standards at all times.