Case Study
Driving Excellence in Quality Assurance and Safety for Nexfibre
Client Overview
Nexfibre is a leading provider of fibre optic solutions, dedicated to delivering high-speed internet and communication services across the UK. With a commitment to innovation and quality, Nexfibre aims to enhance connectivity and support the digital transformation of businesses and communities.
Project Overview
Pro Safety Management (PSM) was engaged by Nexfibre to enhance their quality assurance and safety management processes through three key workstreams. The project included conducting on-site visits for post-training audit reviews, delivering bespoke face-to-face safety and audit training, and developing a comprehensive health & safety documented framework. These initiatives aimed to improve the confidence and competency of QA engineers, ensure compliance with health and safety standards, and provide scalable solutions to support Nexfibre’s growth.
Challenges
Nexfibre sought to enhance their quality assurance and safety management processes to ensure consistent standards, improve competency among QA engineers, and support their growth with scalable solutions. They needed a comprehensive approach to address these areas effectively.
Solutions
- Coaching of Quality Assurance Engineers: Provided targeted coaching to enhance the skills and knowledge of quality assurance engineers.
- Review of Training and Competency: Assessed the effectiveness of training programs and competency levels, identifying areas for improvement.
- Feedback Reports: Issued detailed feedback reports to senior management, highlighting findings and recommendations for improvement.
- Training Design: Developed a bespoke H&S awareness program based on the control of key operational risks
- Workshop Style Training: Set out real-world scenarios for learners to work through with guidance.
- Risk Assessment: Created bespoke H&S risk assessments for QA Engineers, detailing operational risks for site-based audits and providing control measures to mitigate these risks.
- Procedure Development: Developed key personalised H&S procedures for Nexfibre QA Engineers, covering areas such as lone working, PPE/RPE, working environment hazards, site security, working with network chambers & MDUs, asbestos, emergency management and first aid, and manual handling.
- Implementation: Ensured the framework was implemented effectively, allowing QA Engineers to safely and independently carry out site audits without the need for additional support.
Results
- Increased Competency: Elevated the competency levels of health & safety awareness for QAT engineers through effective training and documentation.
- Actionable Feedback: Provided senior management with clear, actionable feedback to drive continuous improvement.
- Effective Training Delivery: Successfully delivered engaging and practical training sessions.
- Continuous Improvement: Established a foundation for ongoing process improvements and risk management.
- Enhanced Safety Framework: Established a robust H&S framework tailored to the needs of Nexfibre QA Engineers.
- Reduced Operational Risks: Minimised risks associated with site-based audits through comprehensive risk assessments and procedures.
- Scalable Standards: Provided national H&S standards to support Nexfibre’s growth across the UK.
Contact Pro Safety Management to learn how we can help you achieve similar success in your projects
At Pro Safety Management, we specialise in telecoms health and safety, fully understanding the challenges associated with network deployment and infrastructure projects. Our expertise ensures that your business operates efficiently, safely, and in compliance with the highest ethical standards at all times.