Case Study
BT Business - CDM Telecoms Skills Development Pilot
Client Overview
BT Business is a leading telecommunications company in the UK, providing a wide range of services including broadband, mobile, and TV. The company is committed to innovation and excellence in delivering communication solutions.
Project Overview
Pro Safety Management (PSM) was engaged by BT Business to support in delivering a training solution which enhanced the ability of telecoms project managers to interpret and maintain compliance with the Construction (Design and Management) (CDM) Regulations 2015. The project involved a 6-week pilot study to evaluate the effectiveness of online specialist Telecoms CDM training.
Challenges
To assess the effectiveness of an e-learning CDM for Telecoms course as a foundational learning solution to improve confidence and competence in delivering the requirements of the CDM Regulations. Key learning points included, planning and designing out risk, managing construction phase activities, and protecting employees and customers to meet B2B contract requirements.
Solutions
PSM provided a comprehensive pilot program that included:
Pilot Setup: Defining measurement parameters, developing user questionnaires, issuing onboarding guidance, and registering 46 BT project managers.
Pilot Rollout & Support: Providing 46 CDM e-learning licenses, 4 weeks of user access, online support, and training certificates upon completion.
Performance Reporting & Tracking: Issuing quarterly dashboard reports, creating reports based on questionnaires, and providing regular updates on course content.
Implementation Stages
- Planning Stage:
- Goals and objectives agreed with BT.
- 46 project managers assigned to the pilot.
- User briefing documents and guidance prepared.
- Data capture and reporting mechanisms developed.
- Evaluation questionnaires embedded within the course.
- Implementation Stage:
- Users have a maximum of 4 weeks to complete the course.
- Standard support and guidance provided.
- Feedback captured using end-of-module questionnaires.
- Evaluation Stage:
- BT stakeholders access raw data via a shared link.
- Reporting learning pack issued for review.
- Follow-up meeting to understand results and decide on wider training program rollout.
Results
Compliance: Improved understanding and compliance with CDM regulations among BT project managers.
Risk Mitigation: Enhanced decision-making aligned with CDM-compliant processes, reducing operational risks.
Brand Protection: Strengthened BT’s brand by building trust with customers and clients.
Confidence and Competency Improvements:
- 104% Increase in Technical Knowledge: Learners achieved a significant improvement in their understanding of CDM regulations,
- 226% Increase in Confidence: Learners reported a substantial boost in confidence, with positive responses increasing from 23% to 75%.
- CDM Responsibilities: A 175% increase in understanding duty holder responsibilities.
- Communicating CDM Requirements: A 236% increase in learners’ ability to explain CDM requirements to customers and stakeholders.
- Leading Projects: A 200% increase in confidence in leading CDM-compliant projects.
BT Business Testimonial
We partnered with Pro Safety Management to deliver a bespoke IOSH-accredited Construction (Design & Management) Regulations 2015 course as part of a pilot programme aimed at enhancing CDM skills across our project managers.
The results of the pilot were outstanding. We saw a significant 104% increase in technical CDM knowledge among participants and an even more impressive 226% increase in CDM confidence in their ability to manage CDM projects. These outcomes have given us the confidence to explore wider deployment of the training across our organisation.
The feedback from participants was collectively positive, with many commenting on the relevance of the course content and the expertise of the trainers.
Thanks to this successful pilot, we are now exploring a broader rollout of the training across our organisation. We’re confident that this partnership will continue to deliver long-term benefits in improving safety leadership, reducing operational risks, and enhancing our compliance with health and safety regulations.
I highly recommend Pro Safety Management for their professionalism, expertise, and results-driven approach.
The results of the pilot were outstanding. We saw a significant 104% increase in technical CDM knowledge among participants and an even more impressive 226% increase in CDM confidence in their ability to manage CDM projects. These outcomes have given us the confidence to explore wider deployment of the training across our organisation.
The feedback from participants was collectively positive, with many commenting on the relevance of the course content and the expertise of the trainers.
Thanks to this successful pilot, we are now exploring a broader rollout of the training across our organisation. We’re confident that this partnership will continue to deliver long-term benefits in improving safety leadership, reducing operational risks, and enhancing our compliance with health and safety regulations.
I highly recommend Pro Safety Management for their professionalism, expertise, and results-driven approach.
Pauline Moore
BT Business, HSE Systems, Policy and Standards ManagerContact Pro Safety Management to learn how we can help you achieve similar success in your projects
At Pro Safety Management, we specialise in telecoms health and safety, fully understanding the challenges associated with network deployment and infrastructure projects. Our expertise ensures that your business operates efficiently, safely, and in compliance with the highest ethical standards at all times.