Case Study

Strengthening Frontier Networks’ Health and Safety and Achieving ISO and Openreach Audit Success

Client Overview

Frontier Networks designs and builds innovative, cost-effective network solutions for telecommunications, utilities, and private companies, specialising in underground and overhead engineering works.

Challenges

As part of their commitment to maintaining high operational standards and strengthening its partnership with Openreach, Frontier Networks sought to further enhance its health & safety systems, risk management processes, and internal governance, ensuring that documentation was easy to use for their workforce to help reduce risk.
Immediate access to a Chartered Health & Safety Professional to satisfy client expectations.
Independent oversight to ensure the full closure of existing safety actions, maintain audit readiness, and address internal resource gaps.
A trusted independent health & safety consultant to support its growth strategy while maintaining compliance and internal cultural integrity.
Deployment of a scalable and effective safety management system that aligned with ISO and Openreach standards.

Solution

Frontier Networks engaged PSM for a 12-month consultancy package, beginning with the setup of a new safety management system and ISO compliance framework, followed by ongoing health & safety support to help the management team effectively manage risk and sustain system performance.

Provided support to the management team during inspections to ensure compliance and identify areas for improvement.
Immediate guidance on red flags and urgent compliance issues.
Full review and update of H&S policies, procedures, and risk assessments to implement a new safety management system structure which is clear and easy to use.
Support in managing internal discipline aligned with the company’s Three Strike Rule.
A collaborative cultural workshop with the team to explore attitudes toward health and safety discussing current practices, areas for improvement, and identifying what has worked well and what could be enhanced.
Continued alignment and maintenance of ISO 9001, ISO 14001, and ISO 45001 standards.
Developed a comprehensive fire emergency procedure and supported the close-out of actions from the fire risk assessment.
Conducted multiple risk assessments addressing office premises and employee stress and wellbeing.
Attended meetings between Frontier and Openreach to help address or resolve issues and maintain compliance with Openreach requirements.

Consulting Team

Results

PSM’s partnership helped reinforce Frontier Networks’ reputation with Openreach as a compliant and trusted delivery partner.
All outstanding health & safety actions raised by Openreach were addressed systematically and professionally closed out.
Managers and engineers demonstrated improved risk awareness, proactive behaviours, and stronger understanding of regulatory responsibilities.
A full health & safety management system was implemented, including clear documentation, structured auditing protocols, and ISO-aligned procedures supporting confident operational scaling.
Successfully passed both the HPP and Inlife Openreach annual audits, receiving high commendation from the Openreach audit team.
Achieved successful ISO 9001, ISO 14001, and ISO 45001 surveillance audits, with auditors commending the structured setup and ease of use of the new safety management system for demonstrating compliance.
On-demand expert advice and rapid field audits enabled red-flag issues to be resolved within days.

Testimonial

Steve Jagger

Founder & Managing Director, Frontier Networks

PSM provided us with invaluable support in developing and implementing a robust safety management system that aligns perfectly with our business and Openreach requirements. Their team’s expertise and practical approach made it easy for our management and workforce to understand and apply the processes, improving our overall risk management. With their ongoing guidance and swift response to any issues, we successfully closed out all outstanding safety actions and passed our Openreach audits with confidence. Additionally, we achieved ISO 9001, ISO 14001, and ISO 45001 surveillance audit success, with auditors praising the clarity and effectiveness of the updated safety management system. PSM’s partnership has been key in maintaining our high standards and strengthening our reputation as a trusted delivery partner.

Contact Pro Safety Management to learn how we can help you achieve similar success in your projects

At Pro Safety Management, we specialise in telecoms health and safety, fully understanding the challenges associated with network deployment and infrastructure projects. Our expertise ensures that your business operates efficiently, safely, and in compliance with the highest ethical standards at all times.

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